You have reached an agreement with the moving company, and you have signed an estimate. But the company contacts you and tells you that it will increase the price of your move.
Does it have the right to do so? And what can you do to defend yourself?
It will all depend on the terms and conditions that both parties agreed at the signature of the contract.
Typically such a circumstance will arise if you have omitted to mention a few things. For example, there are a lot of heavy and fragile items to be removed from the basement, and yet you forgot to mention it at the time you signed the contract.
Moving estimate: firm and the final price
The estimate established between you and your mover becomes a moving contract once signed. It serves as proof in case of dispute:
– The assessment includes all the characteristics concerning the price that you contractually commit yourself to pay to the professionals for their services:
◦ the estimate mentions the amount to be paid before and after-tax;
◦ once the appraisal is signed, this price is firm and final.
– It also constitutes all that concerns the execution of the professionals:
◦ they commit themselves in return to perform the service you desire;
◦ the company must abide by the sum that you had agreed;
◦ the deadlines must also be respected.
Please note: before signing the final removal contract, companies must provide the client with a free estimate to secure the transaction.
Exceptional cases where the amount can be modified
The mover is authorized to modify the price of his service in 2 specific cases:
– If you have made a mistake in your evaluation:
◦ you omitted to mention or show a room in your current dwelling during the technical visit (cellar, outbuildings, etc.);
◦ this fact is sufficient, whether the technical visit took place remotely or not.
– If you have requested a modification of the terms of the contract authorizing this change:
◦ this is generally the authorization of a revision clause ;
◦ it proves very useful if you signed the estimate well in advance of the move, and some changes have taken place in the meantime.
Please note: remember to keep all documents exchanged between you and your mover to avoid any misunderstandings.